See Sync Errors for Brex Transactions
Brex provides clear error messages when a transaction fails to sync to Rillet. These messages help you understand what went wrong so you can fix the issue quickly and resend the transaction. Because the integration uses real-time webhooks, errors appear immediately after a sync attempt.
How Sync Errors Work
When you export a bill, charge, or reimbursement using Direct to Rillet, Brex sends the transaction to Rillet instantly. If something prevents the sync, such as a missing field or unmapped subsidiary, Brex displays an error message inside the transaction details.
These errors help you correct the issue before re-syncing.
View Sync Errors in Brex
Use this process to locate and review sync errors for any Brex transaction.
Go to Accounting in Brex.
Open the tab that contains the transaction type you exported (Bills or Accounting Workflows).
Select the transaction that failed to sync.
Look for the sync status message displayed inside the transaction details.
Review the error description to identify what needs to be corrected.
Brex provides clear messages such as:
Missing mandatory fields
Invalid or disabled VAT classification
Subsidiary not mapped
GL account not synced
Multi-currency configuration issues
These messages appear directly in the interface, so you know exactly what needs attention.
Fix a Sync Error
After reviewing the error message, you can update the transaction to resolve the issue.
Open the transaction.
Update any missing or incorrect fields, such as GL account, VAT rate, or subsidiary.
Save your changes or resubmit the item for review.
Select Export again.
Choose Direct to Rillet to resend the transaction.
Brex reattempts the sync immediately and updates the status in real time.
Verify the Sync in Rillet
Once the sync succeeds, the transaction appears in Rillet with all the information you coded in Brex.
You can view:
Amounts
Currency
VAT and net amounts
Subsidiary
Accounting fields
A link back to Brex
If no additional issues exist, the transaction is fully processed in Rillet.
See Also
To continue managing your Brex workflows, review these articles:
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