How do I mark a customer as churned?
Generally Rillet will automatically recognized churn on a customer if the following two conditions are met:
In the prior month, the Customer had an ARR value > $0
In the current month, the customer has an ARR value = $0
Churn Example
In this scenario, my Customer, Brex, has a subscription contract which ends on Dec 31 2024, therefore, Rillet will automatically show Churn in January 2025.
What if I want to show churn prior to the customer's actual end date?
To change the churn date, you will need to modify the end date of the contract through 📄 ARR Overrides.
What is if I don't want to shown churn when Rillet automatically calculates it?
To change the churn date, you will need to modify the end date of the contract through 📄 ARR Overrides.
For more details on ARR calculations, check out these articles:
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