Remove Usage Amounts

If a usage entry was incorrect or needs to be removed, you can delete it by setting the amount to zero.

To remove usage amounts:

1. Download the Usage Upload template. To delete the usage amount, follow the steps below within the template:

   1. Duplicate the Previous Line.

   2. Change the date for the new entry (Use the same date as in the Update Existing Usage Amounts methods).

   3. Set the usage amount to zero (0) for both dates.

   
2. Save the file.

3. Click the three dots (...) menu and select Upload Usage.

   
4. Click Import via CSV to upload the template.

   
5. Drag and Drop the file or click Select File to upload it manually.

   
6. Click Upload to confirm.

   
7. Return to the Customer Contracts page.

   
8. Go to the Invoices tab.

   

Check that there are no invoices associated with the removed usage amount.