Informing your Customers of a System Change
When switching to a new billing system, it’s best practice to notify your customers in advance. A proactive message helps prevent confusion and ensures smooth invoice processing.
Email Template
You can use the following template and customize it for your organization:
Subject: Important Update: We're Changing Our Billing System!
Hello [Customer Name],
We’re reaching out to let you know that we’re moving to Rillet as our new billing system to improve your invoicing experience.
Starting [Date of Change], your invoices and billing emails will:
Have a new look.
Will be received from
[[email protected]].Contain the same details, such as amount due, payment terms, and our contact information.
No action is required on your part. If you have any questions, please contact us at [Billing Contact Email or Phone Number].
Thank you for being a valued part of our community.
Best regards,
[Your Full Name]
[Your Title or Team]
[Company Name]
See Also
Explore related onboarding and setup resources:
See Also:
Check related onboarding and system change resources:
System Implementation Reversals
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