Informing your Customers of a System Change

Often when changing your billing system, it is best practice to send a proactive message to your customers to alert them of this update to avoid any delays in invoice processing. Below is a template which can be customized and sent to your customers.

Subject: Important Update: We're Changing Our Billing System!

We're reaching out to let you know that we're moving to Rillet as our new billing system to make your invoicing experience even better.

Starting [Date of Change], your invoices and billing emails will have a fresh look and will be received from [[email protected]]. The details like amount due, payment terms, and our contact info will remain the same.

No action is needed on your end, but feel free to reach out if you have any questions at [Billing Contact Email or Phone Number].

Thank you for being a valued part of our community!

Best, [Your Full Name]

[Your Title or Team] [Company Name]